How Do I Report An Error On My Course?

If you are experiencing an issue with any content, here is how you make a report.

Step 1:  Go to the subject you are having the issue with and select "Resume Course"

Step 2: In the content player, scroll down to the last content in the list

             Select the "Report Technical Issues" button


A pop-up will appear to report the issue. The Course name, lesson, and content fields are automatically filled.

1. Select what is wrong from the dropdown.

Options: "Content is not playing", "I'm not hearing anything", "There seems to be a typo", "Other"

2. Type a detailed message describing the issue you are experiencing. The more specific, the quicker we are able to solve the issue.
   
   

3. Click Submit 
   
   
   
   

A success message will appear with the ticket number of the issue you just reported. An agent from the Support Team will review your issue and respond using the main account's email address.

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